The Customer Journey Working Group (CJWG) optimizes the customer journey for business success focusing on customer experience, digitization and service orchestration. Using Wireless Customer Experience (WCX) and Customer Experience (CX), the CJWG works systematically to collect and analyze feedback and integrates the customer into the corporate processes as a corrective element.
Customer Journey Leadership:
Ken Koffman, TIA – Co-Chair
Maciej Lebedowicz, Metrinomics – Co-Chair